We hope to answer any problems you may have with our player here.
If you don't find an answer here, feel free to contact us.
I can't hear anything!
We have tested and found our On Demand player to work on Internet Explorer, Firefox & Opera for Windows, and Safari, Firefox & Opera for Mac OS X Leopard.
Check you have the latest Adobe Flash Player installed on your computer.
All users: Download it for free here.
If it appears to be playing, but you still can't hear anything, try this check list:
- Speakers plugged in, and turned on at the wall and on the speakers themselves
- Headphones aren't plugged in by accident
- Windows volume control is not set to mute, and Master and Wave are turned up
- The small volume control on the player itself is turned up
The player keeps saying "buffering" / The audio keeps cutting out!
This is common if you are a dial-up modem user, as your connection may be too slow to process the streaming audio.
If your internet is generally performing slower than expected, you should contact your service provider.
If you are simultaneously using your connection to download other things, try pausing them and see if that makes a difference.
My ISP caps my internet usage, is it wise to listen to internet radio?
It depends on the cap amount, and how much you listen.
If you are a regular listener, using the player for several hours a day, with a relatively small cap, it could quickly consume your download allocation.
In this scenario you should consider switching to an internet account without a download cap.
Can I download your shows, for listening to later?
Unfortunately not. As our programmes contain music, the authorities would require us to pay fees, making it not a viable option.
You can however download our Podcasts, which offer edited highlights of some of our programming.
I think I might need to update my software, where can I download updates?
Follow these download links to download the latest free software updates:
Sometimes the player won't even open!
If you have a "Pop-up blocker" installed, it may be preventing our player from opening. Each pop-up blocker program will have its own way of handling this issue.
You could try temporarily disabling it, or adding our website to the "safe sites", or try holding the CTRL key down while clicking the link to open the player.
If you still have problems, check the help file that came with your pop-up blocker software.
The audio sounds too slow or too fast!
Your sound card may require new drivers. Check the documentation that came with it, and see if there are new drivers available to download.
My question isn't answered here!
Feel free to contact us, and we'll do our best to respond to your query.
We welcome all feedback and will do our best to respond to your query as quickly as possible.
JACKs Breakfast